Personal information protection policy

Our company acquires and uses information such as the customer's name, address, telephone number and email address in order to conduct our business smoothly. Besides this information, information about the gender, date of birth, occupation, bank account and others for registered members is also acquired. We recognize the appropriate protection of this personal information (hereinafter referred to as "personal information") as a serious responsibility, and in order to fulfill this responsibility, we handle personal information under the following policy.

  • (1) We will comply with the law concerning protection of personal information applied to personal information and other related laws and regulations and handle it appropriately in accordance with the practice regarding the handling of personal information generally accepted as fair and appropriate. In addition, we will strive to improve handling as appropriate.
  • (2) We will clarify the rules on the handling of personal information and make it known to employees. In addition, we will request suppliers to handle personal information appropriately.
  • (3) When obtaining personal information, we will identify the purpose of use, notify or announce it, and handle personal information in accordance with those purposes of use.
  • (4) In order to prevent leakage, loss, or falsification of personal information, we will take necessary measures and carry out appropriate management.
  • (5) Regarding the personal information held, we will receive requests from customers themselves for disclosure, correction, deletion, and suspension of use at a designated window, and respond in good faith.
    Specifically, we handle personal information according to the following contents.

Purpose of use

Our company acquires personal information necessary for business operation in conjunction with conducting hotel business and membership organization operation, however this personal information acquired will be used only for the following purposes.

Management of reservation functions, offers of accommodation service, guidance to newcomer members, provision of service to members (after-sales service, sending of notification / PR), responses to opinion received by questionnaire or others, answers to inquiries, in case we need to contact customers for our own reasons, and others related to our overall service delivery.

On information acquisition using cookies
A cookie is a mechanism that temporarily writes data to a user's computer from a website through a browser and stores it, and it is generally used by many sites these days. Our web site identifies the browser of the accessed customer and uses some cookies to provide optimal service. Cookies do not capture personal information unless specifically stated on the site. In addition, we collect access records of each page in part as information collection on homepage, but we do not use this information other than for statistics about operation of our homepage and investigation of causes such as unauthorized access. However, if you do not want us to collect information about your browser, you can set the browser on your own to reject the cookie function.

Disclosure to third parties

We do not disclose or provide personal information to third parties except for the case of providing to a business consignee within the range necessary to achieve the purpose of use described in "2. Purpose of use" or if any of the following apply:

  • (1) In case of the customer's consent
  • (2) In case of disclosing or providing without identifying the person, such as statistical data
  • (3) When requested to disclose and provide based on laws and regulations
  • (4) When it is necessary to protect the life, body or property of a person, and it is difficult to obtain the customer's consent / state or local public organizations etc. carry out public affairs. In case there is a need to cooperate and there is a risk of interfering with the execution of the relevant office work by obtaining the consent of the customer.


If the customer desires to disclose the customer's own information regarding the personal data held by our company, we will make sure that the person who made the request is the correct person, and respond within a reasonable period and range.

Correction, erasure, etc.

Regarding personal data held by our company, If the customer wishes to correct, add or delete the customer's own information, after confirming that the person making the offer is the correct person, and verify if there is any content that differs from the facts, we will correct, add, or delete the information within a reasonable period and range.

Suspension, deletion

Regarding personal data held by our company, If the customer wishes us to stop using or delete the customer's own information, we will confirm the identity of the person making the request, and then suspend or delete it within a reasonable period of time and scope.

Acceptance method and window for disclosure, etc.

Regarding personal data held by our company, we accept offers related to the above 4, 5, 6 and other inquiries about personal information in the following way. Please note that we may not be able to respond to requests for disclosure etc. not by this acceptance method.

【Reception procedure】
Please come directly to the window below or apply by phone, fax, mail or email to the address below.
We will inform you of the details of the reception procedure when you make a request, but after confirming that you are the correct person (or an agent) by the following window and method, we will reply by the delivery of a document or other methods.In addition, depending on the content of the offer, we may be required to ask you to submit our designated application form.

【Method and window for reception】
Address: 1453-2, Kambara, Tsumagoimura, Agatsumagun, Gunma 377-1402
TEL  +81-279-86-6111 (Main)
FAX  +81-279-86-6116

Reception hours are from 9 am to 5 pm on weekdays.

【Verification of the person or agent】
In the case of application from the person, confirmation of certificates such as driver's license, passport, insurance card of health insurance, certificate of seal that you are the person, call back to our registered telephone number, we will verify this by confirming the company's registered information such as name, address, phone number, PIN, transfer account number, etc.
In the case of application from an agent, we will confirm that you are an agent by a proxy and confirmation of the seal certificate of the seal stamped on the proxy, or by telephone to the person.

If we respond to the customer's request for disclosure, etc. by means of written delivery, we will be paid by cash or other method with a fee of 500 yen per case.


We strive to continuously improve the protection and handling of personal information.
In addition, we may revise this privacy policy as necessary.



Approximately two and a half hours by car from Tokyo.
Enjoy the atmosphere rich in nature.

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You can watch the 360° panoramic picture

  • Entrance, Front desk, LobbyEntrance, Front desk, Lobby
  • Guest room with an open-air bath in the woodGuest room with an open-air bath in the wood
  • Guest room with a terraced open-air bathGuest room with a terraced open-air bath
  • Panorama terracePanorama terrace